DFI StoreVerseImmersive Retail Learning

Capability record

Demo learner record on this device. Simulation evidence never counts as workplace competence; only an assessor in store can verify.

Observe before assuming

Separate source facts from assumptions.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Communicate respectfully

Discover needs and explain uncertainty.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Escalate within your role

Seek appropriate qualified support.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Verify and close the loop

Check information and confirm handoffs.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Spot and control store hazards

Notice slip, trip and obstruction risks and make them safe early.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Prioritise competing demands

Choose an order of action when several things need you at once.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Receive deliveries accurately

Check counts and conditions before signing.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor

Keep service flowing

Manage queues and ask for support in time.

Introduced
Practised
Demonstrated in simulation
Verified in store
Refresh due

Practised: —
Demonstrated (sim): —
Verified in store: Pending assessor